Sault Ste. Marie's New Website
After 20 years, the City of Sault Ste. Marie has updated its website, featuring a "fresh look, faster access, and easier navigation" that simplifies connecting with City services.
The website is organized around the central themes of live, work, play, and government, similar to other municipalities' websites, such as Sudbury's.
Key Difference
One notable difference between the City's new website and other municipalities is the lack of a 311 Customer Service Management system as an underlying data engine.
- A 311 CRM is a dedicated municipal telephone number that routes all non-emergency calls for municipal services.
- CRM stands for Customer Relationship Management, a technology system that helps businesses manage and analyze interactions with current and potential customers.
A "fresh look, faster access, and easier navigation" that simplifies connecting with City services.
Author's summary: Sault Ste. Marie's new website lacks a 311 system.
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