Uganda: From Helpline to Lifeline - Sauti 116 Supports Children and Adults in Uganda
Sauti, Uganda's national call and case management centre, provides 24/7 support to children and survivors of gender-based violence (GBV), receiving over 1,025 calls daily on the single number: 116.
Meaning "voice" in Kiswahili, Sauti began as a child protection line in 2013 with support from UNICEF and is now run by Uganda's Ministry of Gender, Labour and Social Development, with strategic support from Spotlight Initiative.
The centre in Kireka, Wakiso District, is staffed by people from different regions, ensuring multiple languages are available to callers. Counsellors are trained to handle emergencies ranging from:
- child neglect (49 per cent of cases)
- physical abuse (29 per cent)
- sexual abuse (19 per cent)
A growing number of male survivors are also using Sauti.
Sauti isn't just a call centre, it's a lifesaving network.
Author's summary: Sauti 116 supports Ugandan children and GBV survivors.
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